Return Policy

Credits & Returns

Problem with Your Purchase? We want to help! Call us at 1-800-234-6605 and report the issue to our Customer Support team. See below for more information about returns and credits.

It's Always a Good Idea... to keep the packaging for any electronics or high-dollar product for at least 30 days in case they are found to be defective, they can be returned in the original packaging as required.

Requesting a Return:

To return an item, contact us within 30 days of the purchase. To request a return online, simply click on the invoice in question and click the Request a Return link. You can then select the quantity of the item(s) you wish to return and the return reason. Our Customer Support will respond within 1 business day to your request.

You may also call, email, or chat online with our Customer Support team to inquire about a return.

Shortages:

If you are missing a portion of your order, contact us within 24 hours of delivery.

To Return a Store Purchase:

Simply return your purchase to Perry Office Plus (Belton or Temple location only) in saleable condition with the original packaging, manuals, parts and your receipt within 30 days of purchase.

Account Credit:

All returns for credit should be reported within 30 days of purchase, be in original packaging and in resalable condition. Special permission for a credit may be given on some items over 30 days, but a re-stocking fee will be incurred. 

Printer Supplies Returns:

Ink, toners, and related printer supplies will be accepted for return only in unopened condition, OR if the items are defective. A restocking fee will be incurred on non-defective products (i.e. wrong toner ordered). Pre-paid UPS labels will not be provided for returns of non-defective inks, toners, or related printer supplies.

Defective Merchandise:

If your merchandise is found to be defective, Perry Office Plus will replace your merchandise for up to 30 days from the date of purchase. After 30 days, manufacturer's warranties apply and requests for replacements should be made to the manufacturer. (See Warranty Coverage).

Scheduling Pick-Up of a Return:

To schedule a pick-up of your return, contact our Customer Service department at 1-800-234-6605. The delivery driver will provide a customer pick-up form which will require a signature. Delivery staff may not accept returns without collecting a signature on a customer pick-up form. You will be given a copy of this customer pick-up form for your records. Merchandise that is returned without proper documentation may not receive a credit.

Requesting a Return via UPS:

To return an item that was delivered via UPS, contact our Customer Service department at 1-800-234-6605. Upon approval of the return, we will issue a pre-paid shipping label. We must receive your return within 14 days of the issuance of the return label, or final credit will not be given. Pre-paid return labels will not be provided for non-defective inks, toners, or related printer supplies.

Non-Returnable & Non-saleable Products:

Any product that is returned in a non-returnable or non-saleable condition (ie Does not meet the above requirements of a returnable item) will be returned to the customer without credit to their account. Examples of non-saleable conditions include but are not limited to: missing, opened, cut or defaced packaging; used products; missing pieces.

Perishable Goods:

For safety reasons, edible goods cannot be returned, including but not limited to food, candy, snacks, coffee and other beverages.

Dated Goods:

Dated goods such as calendars and planners are non-returnable.

Special Orders:

Custom items, manufacturer-direct items, and custom imprinted items cannot be returned.

Warranty Coverage:

Some returns or exchange requests that don’t qualify under the Perry Office Plus Return Policy may qualify for service or repair under the appropriate manufacturer’s warranty.

Furniture:

Custom-ordered and custom-assembled furniture is made and assembled to your specifications so it is only returnable if it is defective when you receive it. Any non-custom furniture that is approved for return will be subject to a 20% restocking fee. Assembly, installation and delivery charges will not be credited.

Refunds on Checks

There is a 7-day waiting period to refund payments made by check. Once we have deposited your check, seven (7) business days must pass to allow adequate time for the check to clear. A refund check will be issued on the Thursday following this seven-day wait period.